Refund policy

30-day money-back guarantee

You have 30 days from the day you receive your order to send it back, without giving a reason. Email us at lojalumic@gmail.com with your order number and we will send you the return address and label.

Return costs

Returns are free.

Condition of the item

The item must be returned complete, with everything it came with.

Refunds

Your refund is issued within 14 days of us receiving the return, to the same payment method you used.

Your statutory rights

This guarantee is in addition to your rights under the Consumer Rights Act 2015. If an item is faulty, not as described or not fit for purpose, you are entitled to a repair, replacement or refund.